This is a comment from a reader asking for help on this page about bad experience of claiming car insurance.

Yesterday, my sister was parking her car in parking lot. A lorry in front of her had banged her’s car twice when reverse. Luckily that time, she wasn’t in the car.

One of the shop owner saw this accident and quickly call my sister come out. My sister got shocked- a girl first time facing this incredible happens. The driver said don’t report and wish to settle. But at the end, he rejected to pay any maintenance bill.

My sister had lodge a report on the same day. The police said if the guy didn’t come to report, my sister can’t claim to his insurance. The next day, the guy called up to my sister and said that he had asked his friend and he will not go to report cause his lorry was not much damaged. In fact my sister’s car is more serious (Viva) after bang by lorry. And he said this will not affect when he renew his lorry road tax soon.

Is this fair? We have the lorry driver information such as office address, contact number, name and plate number. The police can’t do anything on it? Won’t this affect to his road tax renewal? My sister can’t claim for her own car insurance too after she call to the AIG?

Please kindly advice. Thanks.

What is your suggestion for her? Anyone with the similar experience before?
Tell us in the comment.

This article is posted at: KCLau's Money Tips

Car Insurance Claim – Help Please??